Feature requests for Hoduma - You have 15 votes and can give up to 5 votes per item. If you create an item you vote for it with 1 vote automatically. After a request has been implemented, it will be deleted and all persons voted for it will get back their votes.
Example menu for Admin or rep
Assigned to me; Assigned to my department; All not closed "cases"; Find "case"; Find in knowledge base
Example menu for users
My "cases"; All "cases" of my department; Find "case"; Find in knowledge base
Some "cases" has similar problem and similar solutions.
We are will create single "case" from all similar "cases", and mass sending e-mail
notifications for all creators about all "case"-events.
- "rep" - department (administrators or developers)
- initiator 's - department
- interesting statuses - closed, created, has any events
- this status must to be settled before status "closed"
Need show question:
You want continue edit your new "case" or go to your "cases" list ?
HURU PATCH DETAILS:
Find the file: components/com_huruhelpdesk/views/cpanel/tmpl/default.php
Near line 177, you should see the following:
if($userlvl==USER_LEVEL_ADMIN || $userlvl==USER_LEVEL_REP || $userlvl==USER_LEVEL_USER)
This code has to be commented out
The reason I ask this is because I don't want users to be able to impersonate other users (or administrators)