Hoduma is a helpdesk component for Joomla!™ 2.5
Bug Tracker

Any bugs in Hoduma? Report it here!
You can report new bugs and you can "confirm" bugs by voting for them.

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The link to the problem in notification emails points only to the main path of the domain, not the problem.

Michael - 7 Months ago

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Unpublished priorities are displayed when creating / replying to tickets.

lukasz - 6 Months ago

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No email opening ticket notification is sent when ticket is opened by email retriever.

glr - 6 Months ago

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Ticket status does not appear in the email notification message.
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I have "Standalone Accordion Menu" and when Honduma it will not expand. Never had an issue with any other software.

mwinsett - 7 Months ago

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Email retriever function truncates content while creating a ticket if the email text subject or body contains special characters.

glr - 6 Months ago

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0 search results on partial name/username search.

Brandon - 4 Months ago

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There's no way for representatives to view user's profile .
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Reps are forced to open the tickets one bye one to view which one is answered by user. (feature request)
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There's no way implemented to import user's Joomla profiles into Hoduma's profiles.
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If i enter a ticket, it comes the following error: JDatabaseMySQLi::query: 1064 - You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near 'ORDER BY p.priority DESC, s.status_id ASC LIMIT 0, 20' at line 1 SQL=SELECT p.id as id, p.title as title, p.uid as uid, p.start_date as start_date, pr.pname as priority, s.sname as status, ju.username as repname, maxresults.maxdate AS maxdate, pr.fontcolor AS prioritycolor, s.fontcolor [More...]AS+statuscolor+FROM+lbvux_hoduma_problems+AS+p+LEFT+OUTER+JOIN+lbvux_hoduma_priorities+AS+pr+ON+p.priority%3Dpr.id+LEFT+OUTER+JOIN+lbvux_hoduma_statuses+AS+s+ON+p.status%3Ds.id+LEFT+OUTER+JOIN+lbvux_hoduma_users+AS+u+ON+u.id+%3D+p.rep+LEFT+OUTER+JOIN+lbvux_users+AS+ju+ON+ju.id+%3D+u.joomla_id+LEFT+OUTER+JOIN+%28SELECT+max%28addDate%29+as+maxdate%2C+problem_id+FROM+lbvux_hoduma_notes+GROUP+BY+problem_id%29+maxresults+ON+p.id+%3D+maxresults.problem_id+WHERE+p.status++ORDER+BY+p.priority+DESC%2C+s.status_id+ASC+LIMIT+0%2C+20%3Cbr+%2F%3E%0A%3Cbr+%2F%3E%0APlease+help

Harry - 2 Months ago

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When SEF URLS is enable (Joomla 2.5.11/SEF=enabled/mode rewrite=enable) browsing ticket search results with multiple pages will results in ERROR 404 !
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There's no way implemented to import user's Joomla profiles into Hoduma's profiles.
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